Business Systems Support Officer

Overview of the Role

A career at Nyrstar offers you the opportunity to work with a globally recognised leader in mining and smelting, supporting critical minerals production essential for a low-carbon future.

We are currently seeking a Business Systems Support Officer (IT) to join our Business Systems IT/OT department at Port Pirie, South Australia. In this role, you will provide first- and second-level IT support to site users, ensuring reliable access to business systems, devices, and services. You will diagnose and resolve IT incidents, manage service requests, and escalate complex issues, contributing to both day-to-day operations and long-term system improvements.

This is a rewarding opportunity to make a meaningful contribution to a dynamic industrial environment while learning and growing as part of a global organisation.

Location: Port Pirie, South Australia

Contract Type: Permanent, full-time

Reports To: IT Support TL

Key Responsibilities

In this hands-on and highly collaborative role, you will:

User Support & Service Delivery

• Provide onsite and remote assistance for hardware, software, access, and connectivity issues.
• Record, prioritise, and manage incidents and requests using the service management system, aligning with agreed SLAs.
• Ensure cybersecurity and privacy standards are maintained.
• Coordinate installation and commissioning of new hardware and software systems.
• Maintain accurate support records, asset information, and knowledge articles.

Site IT Services

• Perform initial diagnosis and resolution of network, printing, telephony, and other IT-related issues.
• Collaborate with infrastructure teams and approved suppliers for specialist support.

Documentation & Asset Management

• Track equipment allocation and returns, and assist with approved purchasing, warranty, and disposal processes.
• Ensure backups are completed as defined and disaster recovery tests are conducted as required.

Process Improvement & Compliance

• Identify recurring issues and recommend practical service improvements.
• Follow IT change-control procedures, ensure adherence to site safety requirements, and assist with approved IT project implementations.

Security & Account Management

• Process authorised account and access requests, including onboarding, offboarding, and multifactor authentication support.
• Ensure all actions align with Nyrstar’s security policies and escalate security incidents as necessary.

Key Stakeholders & Relationships

Internal Stakeholders:

• Business Systems Manager IT/OT - Australia
• Regional IT/OT Business Systems Team
• Global Business Systems and Infrastructure Team

External Stakeholders:

• Vendors, Consultants, and Contractors

Skills & Experience:

Essential:

• 1-2 years of experience in an IT support role, with practical exposure to service desk support, troubleshooting Windows systems, Microsoft 365 applications, and hardware.
• Familiarity with Active Directory, DHCP, Office 365, VPN, SCCM, and endpoint management.
• Basic knowledge of IP networking, including TCP/IP, DNS, DHCP, and Wi-Fi.
• Strong problem-solving and troubleshooting skills.
• Clear, professional communication skills with a customer-focused approach.

Desirable:

• Bachelor’s degree in a relevant field.
• ITIL certification and relevant Microsoft or CompTIA qualifications.
• Experience supporting IT systems in an industrial or multi-site setting.

This role offers:

At Nyrstar, you will:

At Nyrstar, we are committed to fostering long-term career development and providing a collaborative work environment.

As our IT Support Officer, you will benefit from:

• A competitive remuneration package.
• Opportunities for professional growth and skill development.
• Exposure to world-class industrial processing operations in Port Pirie.

Make an Impact with Nyrstar

Ready to contribute to the future of critical minerals production? Join us as an Business System Support Officer (IT), where you'll play a key role in ensuring system reliability and operational excellence.

Apply now by submitting your resume and cover letter. Applications will be reviewed on a rolling basis, so don’t wait—take the next step in your career and apply today!

About Nyrstar

Nyrstar is a leading international producer of industrial and critical minerals and metals essential to the energy transition, high-technology applications and regional security. With a market-leading position in zinc and lead the company operates interlinked smelting and related facilities across Europe and Australia.

Nyrstar’s operating business is wholly owned by Trafigura, one of the world’s leading independent commodity trading and supply chain logistics companies. 

 Nyrstar Australia has been operating in Port Pirie and Hobart for over 100 years. It produces lead, zinc, silver, antimony metal, copper and is one of Australia’s largest producers of saleable sulphuric acid - the world’s most used industrial chemical.