Regional Applications Lead US

Position:             Regional Applications Lead US

Scope:             Nyrstar US Region

Location:         Based in East TN Mines, Strawberry Plains TN; or

                        Clarksville Smelter, Clarksville TN

1. REPORTING STRUCTURE

Reports to: North America Business Systems Manager

2. THE ROLE

The Regional Applications lead is responsible for the planning, delivery and support of quality Applications and data/information Services for Nyrstar’s US operations.   The role provides leadership to the Applications team and technical leadership in Application and System development that advances Nyrstar’s North America data and information capabilities while being responsible for managing new and existing application and information/data management systems and initiatives that meet agreed outcomes while being able to realize and deliver maximized business value from the associated technology investments.

The Regional Applications Lead US is a key leadership role within Nyrstar’s Business Systems team, responsible for overseeing the planning, delivery, and support of enterprise applications and data services across the US operations. This role ensures that business applications are aligned with operational needs, strategic goals, and evolving Nyrstar global technology standards.

3. KEY ACCOUNTABILITIES

Applications & Systems Management

• Ensure the stability, reliability, and performance of business-critical applications across North American operations.
• Collaborate with Infrastructure and IT Support teams to maintain systems in alignment with business expectations and service-level agreements.
• Oversee upgrades, integrations, and lifecycle management of applications, ensuring compliance with Nyrstar’s global standards and governance frameworks.

Platform Architecture & Infrastructure

• Design and implement computing platform components and architectures—both on-premise and cloud-based—that support enterprise applications and data services.
• Ensure infrastructure solutions are scalable, secure, and aligned with Nyrstar’s global technology standards and operational requirements.
• Collaborate with global IT teams to integrate regional platforms into broader enterprise ecosystems, including hybrid cloud environments.

Data & Information Services

• Drive the development and enhancement of data management, reporting, and analytics capabilities.
• Partner with business stakeholders to identify opportunities for improved data visibility and decision-making through digital tools.
• Support the implementation of scalable data solutions that align with enterprise architecture and business strategy.

Project & Demand Management

• Manage intake, prioritization, and approval of application-related requests, ensuring alignment with strategic goals.
• Facilitate the development of business cases and resource planning for application initiatives.
• Lead communication and coordination with project managers, stakeholders, and end users throughout the project lifecycle.

Process & Solution Design

• Collaborate with Business Process Owners to assess current workflows and identify areas for improvement through automation and digital transformation.
• Evaluate and recommend software solutions that support future business needs, including integration within the existing data ecosystem.
• Ensure solution designs are scalable, secure, and aligned with enterprise architecture principles.

Technical Leadership & Support

• Lead the specification, development, and deployment of new software solutions and system enhancements.
• Provide second-level support to regional IT teams, ensuring timely resolution of incidents and change requests.
• Develop and deliver training and documentation to promote consistent and effective system usage.
• Monitor system performance and proactively address operational issues to minimize business disruption.

Strategic Planning & Improvement

• Contribute to tactical, strategic, and annual planning processes for regional applications and digital initiatives.
• Scope and plan resources for application projects, ensuring timely and cost-effective delivery.
• Champion continuous improvement by identifying and implementing enhancements in systems, processes, and team capabilities.

Safety, Health & Environment

• Promote a culture of safety and environmental responsibility by identifying risks, supporting mitigation efforts, and participating in reviews of safety controls.
• Ensure that application-related activities adhere to relevant safety and environmental standards.

4. QUALIFICATIONS/EXPERIENCE

Education & Certifications

• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field.
• A master’s degree in business administration (MBA), Information Systems, or Technology Management can be advantageous for this role.
• Example of Microsoft Power Platform Certifications desired:
  • Microsoft Certified: Power Platform Fundamentals (PL-900)
  • Microsoft Certified: Power Platform App Maker Associate (PL-100)
  • Microsoft Certified: Power Platform Developer Associate (PL-400)
  • Microsoft Certified: Power Platform Solution Architect Expert (PL-600)
• Example of Hyper-V expertise Certifications desired:
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Any third-party Hyper-V-focused courses or certificates
• Example of Cloud & Server Infrastructure Certifications desired:
  • Microsoft Certified: Azure Administrator Associate (AZ-104)
  • Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
  • CompTIA Server+
  • VMware Certified Professional (VCP)

Experience

Technical:

• Application Support: 5+ years in roles supporting enterprise applications, ideally in natural resources, industrial or manufacturing environments.
• Project Management: Familiarity with methodologies like Agile, Waterfall, or hybrid approaches for managing application and infrastructure projects.
• Database Management: Strong skills in SQL and relational database design and administration.
• Web Development: Experience with C# and Microsoft development toolsets for building and maintaining web applications.
• Reporting & Analytics: Hands-on experience with tools like Power BI, Tableau, Crystal Reports, and MS Reporting Services.
• ERP Systems: Exposure to SAP or similar enterprise resource planning systems.

Microsoft Power Platform & Cloud Infrastructure

• Power Platform/SharePoint Online: Experience designing, deploying, and supporting solutions using Power Apps, Power Automate, Power BI, and Power Virtual Agents and SharePoint Online.
• Cloud & Hybrid Infrastructure: Familiarity with Azure services, including server provisioning, monitoring, and integration with on-premises systems.
• Server Management: Experience managing both in-house and cloud-based servers, especially those supporting application platforms.

Strategic & Process-Oriented Experience

• Process Design & Improvement: Ability to assess business processes and identify opportunities for automation and optimization using digital tools.
• Stakeholder Engagement: Proven ability to work with cross-functional teams, including IT/OT, business process owners, and external vendors.
• Governance & Compliance: Understanding of IT governance, change control, and compliance frameworks relevant to data and application management.